Canyon bluff Resort

CH 10 CS: Canyon bluff Resort

Canyon Bluff Resort’s personnel policies require that all personnel be given a formal performance evaluation each year. Mike Harris, executive chef, feels it is best to do all performance evaluation at the same time each year, so every February 1 he begins doing employee evaluations. To complete the evaluations, he meets with two employees each day for three weeks. This year he has scheduled a full 15 minutes for each meeting. Chef Harris completes the evaluation form provided by Human Resources for each employee prior to the meeting. Occasionally, he refers to the employee’s per- sonnel file if he remembers an incident involving the employee. Generally, he depends on his excellent mem- ory to complete the form. Since the form has a graphic rating scale, he rarely makes written comments about the employee’s performance unless he remembers something exceptional about the staff member. Chef Harris feels strongly that, for employees to succeed in retaining their positions at Canyon Bluff, their work has to be satisfactory, so most employees receive a satisfactory rating in each category every year. Chef Harris also feels that the evaluations really have little pur- pose other than to comply with company policy. He has been doing performance evaluations for the kitchen staff every year for the six years he has been at Canyon Bluff, and he has not seen any changes result from the evalua- tions. He does not expect the results to be any different this year. Chef Harris does consider the annual meeting with the employees to be an opportunity to ask how their families are doing and give them a pat on the back. Based on what you have learned from previous chapters and the content of this chapter, answer the following questions:

• Do you believe that the annual performance evalua- tion of kitchen staff at the Canyon Bluff Resort con- tributes to growth and improvement of the individual or the operation? Explain your answer, including the following:
• Overall reason
• Primary causal agents
• Role of leadership and supervision/management

• Specific steps that either have been taken or should be taken to achieve a positive result of the proc