Staff Training – Given the a la carte menu, tasting menu, the new cheese menu, wine/beer/spirits menus created in previous cases:
How will you train your staff in each of the six (6) following areas:
service(service of each of the above areas will be different)
Your Recommendation requires that you answer all 6 questions below as they pertain to EACH of the 6 areas above. This will constitute your “OVERALL ANSWER/RECOMMENDATION):
How will you address training existing employees in EACH area above (note: training (educating on a product) is different for all 6 – as is the service)
How would you go about training you team in this area?
How would you go about training new additions to the staff in the months to come
Who will lead each respective training sessions (new training session and re-training (new employee) training sessions?
What is the frequency of the training (your recommendation should include “why” you’ve chosen this frequency and has to account for how will you address other new items, new employees, refresher training?)
At what time day (and WHY) and where will training take place and how long will each training sessions last?
One what day(s) will training take place (and WHY)?
Separate from your Recommendation above – Be certain to address all 7 points in the Rubric to support your recommendation.
Understanding Complexity (with regards to ALL training)
Overall Answer/Recommendation (the 6 questions above per EACH of the 6 areas)
Pro’s of your Recommendations (of EACH 1 – 6)
Con’s of your Recommendations (of EACH 1 – 6)
Determine an average cost of any given training session
What are the cost, sales and customer review implications of training versus not training?
Short-Term Ramifications (with regards to training employees, overall customer service, costs, etc.)
Long-Term Ramifications (with regards to training employees, overall customer service, sales/profit, consistency, etc.)
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