You are the manager of a private swimming club. A member has written saying that she lost a contact lens (value $75) in your pool and she wants you to pay for a replacement. The contract that all members sign explicitly states that the management is not responsible for the loss of any personal possessions. Write an adjustment letter denying the request. Invent any reasonable details.
Remember that the “bad news” adjustment letter should:
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meet the reader on neutral ground, expressing regret but not apologizing
explain why the company is not at fault
explain why granting the request is inappropriate (without explicitly denying the request)
attempt to create goodwill
Format your letter as a formal business letter.